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Ask HN: What is the best VoIP library/service to add calls to an app?
46 points by jackdorsey 8 months ago | hide | past | web | favorite | 34 comments



With the tiny amount of details provided, we can't even begin to offer suggestions.

When it comes to VoIP stuff though I always lean towards Twilio-but once again, it entirely depends on what you want to do.



Greg from Twilio here. Thanks so much for suggesting us.

OP, if you want to drop me an email, would be happy to help. gb@twilio.com.


I am seeing quite some issues with google chrome and twilio lately, dropped calls and non-responses from twilio's RTC servers.

It could be a chrome issue though because firefox works fine.


WebRTC. Specifically Google's libWebRTC for Android/iOS mobile platforms [1]. All the major web browsers (including Safari 11+) support WebRTC. For the server, I am interested in trying Jangouts (Janus Hangouts) [2].

  [1] https://webrtc.org/native-code/
  [2] https://github.com/jangouts/jangouts
Update: Forget to add the reference.


Interesting, looks like a fair number of apps use webrtc directly.

https://mightysignal.com/top-android-sdks?tag=47 https://mightysignal.com/top-ios-sdks?tag=47


Funny seeing this on HN the day I start building a PBX system that supports SIP and WebRTC in node. There's really nothing open source out there, that isn't 10 years old and horrible. Hopefully I can knock down some marketshare that the enterprise solutions have by making it super easy to build your own servers for this.


Just curious how you evaluated projects like FreeSWITCH and Kamailio and what you found lacking/horrible? We have been building on them for 8+ years now with no major issues. We've found both communities and core teams to be helpful and responsive with bug reports, feature requests, and pull requests.


For me, I want something that immediately works with local phones and local calling, built in admin panel that shows active calls, transfer calls, build out prompts for conferencing, 1st class iOS / Android support. Web app integration to accept calls there. Database driven. I know these things are possible but it's a ton of work and messing with configs and lacking documentation. My goal is to make express.js but for voip. code it however you want, offer a preset with admin panel, mobile apps, and default middleware for conferencing, whispering, etc. Keeping all setup as code.


Understood. I don't want to deter you; I will instead suggest taking a little more time to learn about telecom, SIP, and running telecom infrastructure. Just glancing at your repo, I see you are trying to send/receive the SIP yourself, which is ambitious. SIP interop probably accounts for a larger-than-it-should-be percentage of support issues; non-negligible amounts of time are spent arguing with other carriers and phone manufacturers about interpretations of the SIP RFCs.

Spend some time trawling the various soft-switch mailing lists. Join the VoiceOps mailing list and trawl through there. Read the SIP RFCs and curse their use of MAY and MIGHT and SHOULD! :)

There's a lot of wisdom baked into the projects about how to handle phone calls; I don't know that there's money to be made redoing their work to be honest. Scratch the itch for sure! But be honest in your expectations - you're probably looking at years before your project becomes viable (unless there's a JS/Node SIP stack out there you could plug into already?) in a commercial sense.

Best of luck!


Thanks for all the tips! Yes I have been reading through the SIP RFC’s haha. Making this for the company I work at so I have a small amount of phones. I may publish a list of the ones the library will support. But I figure, if it gets big enough, other people can help fix the issues between phones. Everything just feels so old school and a pain to configure. It’s worth trying, who knows if I’ll get it to a working state. But I truly think it’ll be way better than anything out there!


FWIW, I went down this road a few years ago. If I were you, I'd seriously consider rescoping your project. Asterisk is a beast, but it is capable of doing everything you want. If the problem you're trying to solve is that Asterisk is a pain to install, configure, and administer, why not solve that problem? An easy way to install Asterisk + a nice control panel on top of it would be really appealing to a lot of people.


Because that wouldn't solve half the problems and some things just aren't possible. Building off existing open source phone solutions is like asking a team to continue building on top of garbage code, have you looked at the FreePBX repos on github? I don't understand how you could ever extend it


FreePBX is not great, but I'm not saying that you should use it. I'm saying that you should use Asterisk, which is what FreePBX is built on top of.

Asterisk is really, really solid, and will handle a lot of things for you that you shouldn't have to care about handling - lower level stuff.

Check this out: http://www.igorescobar.com/blog/2014/08/13/working-with-aste...

If you're going through the SIP RFCs for what you want, you're attacking the problem at the wrong layer of the stack. It's just not necessary to write your own SIP stack. It'd be like writing SSL negotiation logic for a web app: totally pointless. Just use what already works and extend it with the fancy UI and dev experience that you want. It's totally possible.


Referring to FreeSWITCH in particular here (although it is the case for Asterisk, OpenSIPS and Kamailio at least)... The books cover those topics!


Hey! You seem to have a lot of experience on the VoIP field, any suggestion for my situation?

https://news.ycombinator.com/item?id=15690623

Thanks


Every suggestion will be Asterisk / FreeSwitch (have fun learning how to configure it all and good luck coming back to it in a year) or a hosted solution, this is what I want to solve :) I will admit I am new to this field but that is my impression so far.


Would love to have more details/information on this project, or possibly help. *Just a SIP/Asterisk enthusiast, not an actual SIP dev.


just starting on it now. https://github.com/encryption/pbx. See my reply above :) Thanks


2600Hz has an API-driven platform, Kazoo[0], built on FreeSWITCH and Kamailio. You can use the APIs to start calls, modify in-progress calls, and more. Multiple commercial offerings[1] depending on your needs are provided by 2600Hz as well.

Source: work there building Kazoo

[0] https://github.com/2600hz/kazoo

[1] https://www.2600hz.com


I have a related question. We are developing a "contact center" SaaS web application with the following functionalities:

- Launch a call programmatically (from an extension to a phone number) while setting a custom caller ID.

- Check extension status: idle / calling to {phone number} + call duration

- Read call history log for the day (talking time, calls made)

- Record a call

- Monitoring functions over calls: listen/whisper/barge

We are able to provide all of those already, but using FreePBX + a SIP trunk provider.

The problem is, our approach seems difficult to scale, as we will have to develop the VoIP infrastructure to support new users, and we don't want to go that route, as we want to focus on the software.

We would rather outsource that part to some VoIP provider with an API that enables those functionalities, however some well-known services (like 8x8.com) don't provide all those functionalities and some others that do provide them (like RingCentral) turn out to be too expensive, pretty much double our current cost.

Any suggestion?


2600Hz is who you are looking for in this case! :)

Let us build your VoIP infrastructure and help you with technical support when you have call issues.

Contact sales@2600hz.com if you want a demo, talk through your requirements, etc. I can also answer your questions here as I'm able (one of the core developers of Kazoo).


Hi Otto,

I'll try to list the reference docs that probably address your points:

- If you plan to have devices/users in Kazoo, you can use the quickcall functionality[0] to connect them to a phone number. Includes setting custom caller ID. Some folks build queues using conferences and you can dial out[1] from them as well

- With the channels[2] API you can query active channels per account/user/device.

- With the CDRs[3] API you can fetch CDRs over a range of time

- You can setup call recordings automatically for devices/users/accounts (see [4] for example). You can also enable them on-demand in the callflow (JSON tree that determines how to process a call).

- Depends on whether you bridge two callers together or put them in a conference how you implement these features but definitely do-able.

From what you've described, your use case fits in our sweet spot of providing the infrastructure for you to build on. You get the scaling of your app for free by using Kazoo, in that Kazoo presents one logical soft-switch while taking care of the bookkeeping of which media server calls and conferences actually exist on. You can setup Kazoo yourself to play with it (currently recommendation is to use CentOS[5] but Debian is coming), knowing that we have professional services and SaaS/PaaS/Iaas offerings to get you going faster as well.

Hope that helps!

[0] https://docs.2600hz.com/dev/applications/crossbar/doc/quickc...

[1] https://docs.2600hz.com/dev/applications/crossbar/doc/confer...

[2] https://docs.2600hz.com/dev/applications/crossbar/doc/channe...

[3] https://docs.2600hz.com/dev/applications/crossbar/doc/cdrs/

[4] https://docs.2600hz.com/dev/applications/crossbar/doc/device...

[5] https://docs.2600hz.com/sysadmin/doc/install/install_via_cen...


Thanks for such a detailed answer, I will be checking 2600hz for sure, the only downside I see so far is that we will still need to use a SIP Trunk provider to connect to the telephonic network and register DIDs.

But it seems like a good option for sure, thank you for taking the time to point me to the specific parts of documentation related to the functionality we need to implement.

I will be checking the viability of using this service and contacting sales for a demo if it seems like a good fit.


Well, it depends. You can signup for the hosted platform and use our provided carriers (transparent to you), purchase numbers via API, manage their lifecycle, assign them to sub-accounts, etc. So if you want a proof of concept, that is definitely the fastest way to get up and running.

If/when you go full throttle and need more power, we offer custom boards that will run the infrastructure for you versus the hosted offering which you share with other tenants. And if you have your own hardware, we can install/maintain the software in your datacenters (and transitioning off hosted to one of these is done with 0 down time and transparent to your users).

And of course you can build it all yourself from the RPMs.

One thing to note is that a properly configured Kazoo cluster is redundant across data-centers so outages in one geographical area won't impact customers in other areas, and customers pinned to the down data center will fail over to the next closest during the outage.

Anyway, things to consider as you plan what your infrastructure will need to handle. These are mostly independent of Kazoo and things you'll want to think about regardless of the solution/provider you move forward with!


Purchasing numbers via API it is something that would be very useful for us. And if you can provide us with carriers too that will be awesome (if the price is reasonable)

sales@2600hz.com is the best way to reach you or someone in there to discuss pricing and some other details?


Sales will get you all the info you need and can setup further calls with engineering/operations/whomever as necessary to get you going.


It depends on the app (web? desktop? framework?). For web I can recommend the mizu webphone: https://www.mizu-voip.com/Software/WebPhone.aspx


Are you planning on running your own service or are you looking for a SaaS/PaaS solution?


Kazoo / 2600HZ - open source voip platform, cloud PBX...https://www.2600hz.org/


Maybe jitsi?


We have been using Plivo for sometime, good features. However they can improve on their support and documentation.


Do you know if Plivo supports all the features listed on my comment?:

https://news.ycombinator.com/item?id=15690623


Check out Tropo or use Asterisk AMI




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