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Experience with a Reseller
1 point by mattbgates on Nov 2, 2017 | hide | past | favorite
I know some will say it was a bad idea to begin with. I actually had inherited a client who was on a reseller account, a company called WebMazda, a GoDaddy reseller service, which offered Shared Hosting, unlimited.

She runs a fairly popular website, mostly locals and tourists in the area looking for a fun activity. I figured she'd be alright, as she had been for almost 2 years.

While I was on vacation, the site went down. I called the company and they said they had to remove it due to high resource usage. They warned us in an email about it. Maybe a week earlier, saying that her website was overutilizing resources, which she missed, as her inbox gets full from customers, so I did not know, either. One email. That was it.

After the date they gave her to fix the issue, they deleted her database. They had made some backup, but it was corrupt. I had to import bits and pieces of it just to get it into the website later on, but it was tedious. They did this during the Halloween weekend, a very busy time for her, so she lost out on thousands of dollars.

I had told them they likely lost a client but it did not seem to phase them. Nothing they could do in helping us get back to a functioning business. She called them, offered them whatever it was to restore her website, and they refused. After that, I knew it was time to move on: We outgrew that reseller account.

I'm not saying we weren't wrong.. obviously her website grew in popularity and was consuming more resources, but the way they went about it was just indecent, inconsiderate, and shameless. A woman whose livelihood depends on this website was deleted just like that.

I wish they would have just disabled the website and told us they couldn't re-activate it until we were able to consume less resources, but instead they deleted the database.

Anyways, it was a learned lesson for me: Don't host busy clients on Shared Hosting, especially Reseller companies. Just thought I'd share my story.




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