"Freedom" is not black and white. Sometimes you need to deny users one freedom in order to give them another. For example, Spotify is a non-free application and it has DRM and lock-in and nasty things like that (no doubt required by the music industry). However, it's completely changed the way I listen to music and given me freedom to listen to more music than I could have done before. I have essentially traded the freedom to tinker for the freedom to listen to music.