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This article is based on the premise that people correlate the number of features of a product to the simplicity of using the product. This isn't an accurate premise. A better description of the problem would be that features get added to products without much thought for how it integrates with usability. "The Design of Everyday Things" is a good book that addresses where and why design goes wrong. http://amzn.to/17Wew

I'm sorry, did you just say that Donald Norman doesn't know what he's talking about and then recommend that he go read his own book to find out why?

No need to be sorry as you're absolutely correct.

This article is by Don Norman, who also wrote the book you're recommending. Perhaps you didn't read the article closely enough?

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