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Why do you assume there was 1:1? If there was, why do you assume he had enough trust to that person or that person could do something? He did not liked how the company was treated him, there is no reason to assume 1:1 were not part of the problem, went well or were full of trust.

Nevertheless, it is all the same. If I need to threaten company with leaving (whether with job on hand or in 1:1) in order to be treated better, then I am better off elsewhere.

Many companies treat complains as just whining - they see the goal as letting you talk and have some reassuring speech, not to take action.

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