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Doesn't Coinbase reduce the amount of customer confusion by offering fewer cryptocurrencies to purchase?

It perhaps makes sense from a business standpoint: why support a new coin from day 1 instead of waiting for the ecosystem to mature? Coinbase already doesn't support other coins like XRP or Monero or whatnot.

It's a little different in the case of BCH, as it is with ETC. They aren't mere altcoins. They're forks, and if you owned coins on the chain before the splits, you now own those coins on both forks. Coinbase offers the illusion that you owned actual coins. To be fully faithful to the illusion, coin you owned on Coinbase before the split should have the same properties it would have if you owned the coins on their blockchains.

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