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As I was reading this, I kept chanting "charge... back! charge... back! charge... back!" in the back of my mind. I was happy to find that that's exactly how he resolved the situation.

Never do a big company a favor, especially when they won't return it. Sure, he could have gotten his money back by faxing stuff and mailing stuff and being glued to the phone for a day. Or he could fill out a form on his credit card's website, and now Greyhound has to do all the dirty work. Which would you choose?

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