Given that the blog itself is called "Planning For Failure," I expected it to be about how Greyhound "knew" how to fail in a graceful manner. I read through about halfway until I realized it was just a rant about failure at various points in Greyhound's ticketing system.
Nothing wrong with that, just not the article I was expecting to read.
True, but almost everyone he came into contact with knew about the failure, knew it 'happened sometimes', yet still did not know how to fix it!
Reading this, I almost get the impression that it's an elaborate attempt to fail in the most miserable way possible. Either that or they wanted to create a Kafka experience.