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I do remember the pitchforks and burning effigies around the GetSatisfaction drama a while back.

For those that don't know, GetSatisfaction is/was a 'user support' site designed for users of a particular app/service to provide support to each other - only the fact that it wasn't an official support page was not immediately obvious. They had a line somewhere on the page that said something like "We hope that a support rep from the company will chime in on these threads" but not much else.

People ended up getting extremely frustrated with the companies in question, believing that the company was ignoring them when questions went unanswered.

To their credit, I think they changed things and made the situation clearer when several companies lambasted them on social media, but I don't know that they ever fully recovered and became as popular as they were before that.




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