Let me try again: You're looking for a piece of software, you need it, and are ready to buy. Let's call it a CRM and the feature you're looking for the ability to add a new contact from the main screen. (It could be anything and any feature, but just as an example)
During the demo, you love the software, the people instill confidence, and you can see yourself using this everyday. If it takes three extra button clicks to add a new contact (giving you a workaround) would this make you happy?
Or you're really happy with everything, and the choice is to sign the contract and we would have the button before install date (written in the contract.) Would that be a better option?
I'm interested in how you as the person listening to the demo, would take those two options (giving only one option would be presented during the demo) Does this make more sense?
As a reference, The guys at Close.io use the first option ( http://blog.close.io/)
patio11 (who is kicking around here) uses the second option (http://www.kalzumeus.com/)
If it was a new service, this should have ruled you out (for Harvest's case) before you became a qualified lead.
I was trying to ask about something that you could use with a workaround (like a few more steps create a translation) or offer to write what was needed to translate for an additional commitment from you. Would you have taken one of those options, or was the client facing information needing to auto-translate a deal breaker for you?
I actually used Harvest for a while, and I basically changed all invoice labels to make them bilingual.
I ended up switching to Pancake, it actually supports setting a per-client locale, and the client-facing parts are translated correctly. It's still not perfect, though, but at least it's there.
I can think of a few pain points I have around storage vendors, functionality of their interfaces, some virtualization niggles, etc. In that case I already have a functioning product and I'm looking to extend functionality and solve a specific issue I have, so if the new product doesn't have it, I stick with what I have.
I'm trying to put myself in the place of someone who doesn't have a category X product at all and am evaluating a number of vendors who all compete in category X, and I'm coming up blank. So likely it's a peculiarity of my scenario -- or, at least, not the kind of customer situation you're dealing with.