|I've been using prgmr.com to host a web application in beta mode. I didn't want to spend a lot of money before I get any serious users, so I went with what seemed the cheapest option but still gave value for money.|
My experience has been OK, except for one thing - they are completely unresponsive. I know their motto is "We don't assume you are stupid." but charging people money for a service and not providing any support is just rubbish. I've emailed them with some questions in the past and they never get back. A while ago they started issuing ticket numbers and I thought they must be improving the service, but they still never get back.
Last couple of days, my server has gone down a few times. It went down again this morning. Now I can access the root domain, but not the subdomains. I have written to prgmr support and I got my ticket number. But I'm not expecting any real help.
I know this is a bit desperate but I'm hoping HN user lsc (who runs prgmr) will take note of this.
Meanwhile, can I ask you to advise me on choosing another VPS host? I know Linode and Slicehost are the most recommended ones here. Given the prices, I might go in for Linode but I'm wondering if any of you have advice on running a beta cheaply until launching a product.
Sorry for the rant. This is my first time running a VPS server. I'd appreciate any help.
EDIT: Thanks a lot for your responses everyone. In addition to Linode, a few other good alternatives have been suggested which I will look into.
I have managed to get my server up again now and also got a response from prgmr. It's a shame that I had to do this publicly, I don't mean to defame prgmr. But I think it's worth pointing out that this is possibly one bad feature of competing on price.