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I shot Matt Cutts a reply on Twitter. He has responded to friends in the past and forwarded complaints to the proper people. Can't believe how horrible Google customer service is, the only way to get real service is find someone on the inside and hope they notify someone else for you.

I have customers who spend $200k+/yr on adwords (pennies in Google's eyes) and barely get their own adwords rep.

This has happened before, will happen again, and will keep happening until we stop treating Google like their charming eccentricity and market dominance means they can do whatever the heck they want with our businesses.

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