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Sure OSS has a longer lifecycle because a dev can lookup the source code and fix it. But companies don't want to spend twice. For example in case of a DB, they would rather want a DBA to manage the DB. They don't want to hire a developer and a DBA - that's how they view it. Sure if you can find someone who is good at both but they are few and far in between. It is much easier to have an Oracle DBA manage Postgres with paid support than find a developer with enough programming under his belt to ensure he can take care of Postgres issues.

As hindsightbias puts it they want solutions and 24*7 support.




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