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Exactly. I'm not going to cancel my Prime membership, but I do make it a habit of buying certain products on other sites now.

Another pet peeve: product descriptions are frequently insufficient to inform a purchase decision. I recently had to resort to using jet.com for some under-the-sofa storage boxes and amazon just did not have sufficient product description detail to make me confident in the purchase.

I am assuming they now this and figure that the costs of fixing this problem outweigh the benefits they'll experience from fixing it.

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