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I remember all these same arguments circa 1989-1994 about internet access. You could pay hourly or per data. Needless to say... we all know how that ended up. And we all know how it's going to end up in the near future with telecoms. The same pricing scheme as high speed internet. You'll pay for reliability and minimum performance guarantees. Those that don't care about reliability or performance will have cheaper unlimited access. In the meanwhile they are going to milk the old system for every cent of profit that they can.

Similar behavior was seen when telecoms had to give up on long distance phone charges. And again with text messages. This is just more of the same. And I will tell you why customers won't put up with it - it's very hard for an average person to know how much data they are consuming. They don't want to know either, it's just another thing to worry about.

The "unlimited" access that you have with high-speed internet isn't really unlimited. The limits are just measured differently. Whether it's 2GB/month or 30Mb/s, you're still limited to some amount of data over some amount of time. On top of that many (all?) ISPs will cut you off if you "abuse" you're "unlimited" dataplan.

The point here is that cellular bandwidth is scarce. Apple and Google jump through all sorts of hoops to use less of it, while still providing a good user experience. If consumers don't feel some of the pain of that it leads to real problems. I can tell you that I have much better service here in Canada, with tiered data plans, than AT&T customers do.

As for consumers putting up with it, we'll see. People never had problems understanding how long-distance worked. And charging by the minute seems to be working well for Skype.

Today it's hard to see how much data you've downloaded, but it doesn't have to be that way. I see two causes for this: 1) It's hard to present an itemized bill for data usage the way telecoms have traditionally done for calls. 2) There aren't many tools for monitoring and managing data usage because right now it doesn't matter. Everyone (int the US) has unlimited data plans, so why bother? But these are solvable problems.


As for consumers putting up with it, we'll see. People never had problems understanding how long-distance worked. And charging by the minute seems to be working well for Skype.

That's because a minute of usage for both Skype or long distance calling is easily quantifiable. If I talk on the phone for 10 minutes at a long distance rate of 10 cents a minute, easy, that's a buck.

Heck, it was easy 10 years ago when we had WAP phones that used circuit switched data, because a minute of browsing the web meant a minute of airtime.

But how do you tell an unsophisticated user that given the bit rate and duration of a video on Youtube or song on Pandora, he'll use X amount of data? What is the best way to explain how many web pages or Google maps driving directions they can access before he bumps into the limit? How much data is behind a Foursquare checkin?

Edit: ATT puts per-session data usage on detailed bills (meaning my data bill would be 30 pages long if printed), but its altogether useless at trying to match back to what you were doing when you generated those data usage records.


You've just restated my points 1) and 2). But it's not as much a problem as you think. Long distance charges usually aren't predictable in advance: you know you're being billed by the minute, but you don't know how long the conversation will be, and you probably don't know the per-minute rate. What's the rate when calling an Irish cell phone? Or a landline in Guayaquil, Ecuador? You can probably look it up, but it's not simple.

On the flip side, even as a "sophisticated" user, I can't tell how much bandwidth a given video will use, or how long I can afford to stream Pandora to my phone. But it doesn't mater. My carrier provides an app that I can use to check my usage, and I can see how much I've used as a percentage of my limit. It's easy to get a sense of "been watching a lot of video lately, gotta ease up on that," or, "oops, downloading that ISO over tethering wasn't a good idea." It's not long before you have an intuitive sense of what things cost, in terms of bandwidth. I find I don't have to pay much attention unless I use tethering, but my data plan has 6GB cap.


On the other hand, what if mobile data is more like "unlimited" web hosting than dial-up or long distance?


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