Is this something new or is it another rebranded Clevo? The Galago Ultrapro they released a couple of years ago had amazing specs, but the keyboard had a design flaw they refused to fix properly.
Some Clevos are OK, but many of them have design defects and/or poor QC.
If we are talking about the same machine, where the keyboard would just not register key presses about 5% of the time, they did eventually ship out free replacement keyboards to all owners.
Which was surprising, since their support line tried their damnedest to convince me that I just didn't know how to type. I never took them seriously after that.
Yeah they tried to do the same to me (gaslighting, basically), and I already had a return shipping label in hand, but (un?)luckily they announced the replacements right around that same time.
When I was looking into them they were shipping out identical keyboards with a metal bar attached to it to make if feel less "cheap", but it supposedly didn't actually fix the problem. Did they actually end up redesigning the keyboard after that?
Some Clevos are OK, but many of them have design defects and/or poor QC.