Why do your customers need to borrow on a recurring basis for marriage/debt refinancing? The model sounds like payday loans, lend for something small with an extortionate markup so they're forced to borrow repeatedly to be able to pay you back. Are you different to that?
I could go on and on about this, you've chose a rough path.
Disclosure: I've dealt with almost 250+ SaaS sales leaders in the past 24 months.
Bcs your answer above reads that way.
We are a stop-gap solution for large team, but work with over 350 customers (including many SaaS companies) who simply don't have time to qualify their leads that they purchase.
I can only imagine this being used for the rather spammy types of phone calls. The types that people on HN love to use something like Lenny for (I'm on mobile so can't find a link easily).
Please don't take this as criticism, but I'm genuinely curious how this can be used for non spammy or super scripted sales (and we might use it if it really helps us build a sales team of some sort)
You personally vet your sales members (after they've been vetted by Upcall) and it looks like they carry ratings similar to Upwork (rating each call, i.e project).
Now, I don't believe the focus of this will be B2C sales (that would be too unwieldly and is a shrinking tactic). This type of sales has always worked best for B2B (and so the small and unique subset of HN posters is exempt).
But what's the competitive advantage over upwork? "Just" focus and pre vetting? The rating system in upwork should in theory counter-balance the need for vetting though... but maybe focusing on this niche is a good idea.
We recently started using an inbound call handling service, and I can imagine having a more dedicated person could be beneficial. So my first thought was VA on upwork. If upcall covers this better, then I can definitely see potential. And then it's natural progression for outbound calls if we see a need.
EDIT: and another big competitive advantage I would imagine would be having all the (virtual) wiring in place to make outbound calls. Right?
Pricing is more friendly (for both parties). Upwork has been shooting itself in the foot, along with all of its users, by gouging fees.
> * and another big competitive advantage I would imagine would be having all the (virtual) wiring in place to make outbound calls. Right?*
I'd imagine this is case if they have call-logging and transcripts.
The main similarity with Upwork is the rating/review system from the Upcall community.
edit: looks like its back up.
Frankly, i expected him/her to apologise because the comment
1) Sought to impugn kangpe's achievements,
2) maligned an entire country whose official language is English, and
3) went against HN's guidelines on civility.
I believe having around you that you can visit is an in person consultation is needed gives particular advantage.