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Giving people training in response to things like this always seemed a little strange to me - that particular person just got the most effective training the world has ever seen. If you look at it that way, you could say that everything Amazon spent responding to this was actually a training expense for this particular person and team. After you've already done that, it seems silly to make them sit through some online quiz or PowerPoint by a supposed guru and think you're accomplishing anything.



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