It is not our intent to have one of our team members implicated by the transparency. That is why we redacted their name to team-member-1 and in any future incidents we'll do the same. It should be their choice to be identified or not. We are very aware of the stress that such a mistake might cause and the rest of the team has been very supportive.
I agree that we don't look good because of the broken backup policy. The way to fix that is to improve our processes. We recognize the risk to the company of being transparent, but your values are defined by what you do when it is hard.
Every day I'm growing more to like GitLab. It took me way too long to realize that GitLab has a singular focus to change how people create and collaborate.
A person purely motivated on principle to see a specific change is going to find a way to make it happen. The hard part with such ideological ventures is that you have to have the business sense to make it sustainable. I'm gradually learning to recognize both aspects present in GitLab.
When you're guided on principle, it's much easier to accept losses here and there in the right way...
> If you want to move from GitLab.com please know that you can easily export projects and import them on a self-hosted instance (and if in the future we regain your trust you can also go the other way).
...and be able to stay focused on the bigger picture! Some customers were going to react this way no matter what. Sytse's response here characterizes GitLab's response as a whole here—we know we did wrong here, we learned from it, and we're going to be able to do a better job here on out regardless of whatever the fallout from the incident is.
Sytse, I love what you're doing and I look forward to seeing your continued resilience and dedication to your goal. The world needs more businesses like this.
> It is not our intent to have one of our team members implicated by the transparency. That is why we redacted their name to team-member-1 and in any future incidents we'll do the same.
Great, good to know. I wish all the success in the world to you and everyone involved with Gitlab.
Most companies would stay as quiet about this as possible, you guys remained transparent and this is why I'll remain a customer.