Thanks for sharing your story. I think English speaking people, particularly in first-world countries, don't realize how inaccessible a lot of software is for so many people because those people don't align with the business interests of a company.
I must stress that I do not blame developers for not catering for a language they do not speak, and I can't blame I company for not supporting a group of people if it doesn't make business sense.
I do, however, hold a grudge against a company that prevents me from fixing an issue in a product I payed for and own. More so when the fix is for a issue that renders the device useless and is incredibly easy to fix.
