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I have a different perspective. The fundamental issue with many IT departments out there is the people managing the IT department out there or the people working in the department. The cultural difference between the young and the very traditional IT are in conflicts. Finding the right talents (sigh every time someone said let's look for someone with scripting experience - no...please look for someone with software engineering experience).

I agree that disconnects between management and the "boots on the ground" are part of the problem here.

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