Hacker News new | past | comments | ask | show | jobs | submit login

Support. Notwithstanding more widely accepted benefits of support like a direct line to the product's experts and in some cases, developers, big orgs are political tinderboxes and you're always one bad downtime away from an internal catastrophe, let alone an outage that affects customers. It's therefore often politically wise for decision-makers to purchase support even in cases where the risk analysis might show that internal talent resolve or work around most issues.

This is a variation of the "no one ever got fired for IBM" trope, and is in fact a big moneymaker for the likes of IBM, Oracle, Microsoft, and the like, even in situations where the standard notions of vendor lock-in may not even apply.




Guidelines | FAQ | Support | API | Security | Lists | Bookmarklet | Legal | Apply to YC | Contact

Search: