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If you are not satisfied with their actions, then typically the only remedy is to go to court, or at least mention the possibility in passing (unless you're in the mafia / government already). As for how well you'd do in court, you'd have to ask a lawyer to find out.

Unfortunately I think you may be right. But before I get to court, I'm going to see what their upper management do. But I felt striking similarities in this issue as with the story presented here in that people who should know better literally do not understand the law, or the responsibilities and principles they must uphold.

My concern with mentioning legal action in passing is that they may decide to stop all investigations whilst lawyers find ways of minimising their liability. They have already made huge errors of law and fact because they were so confident I was a vexation complainant who wasn't any threat to them in any way.

They don't think that way any more, but my goal is to ensure not that the system changes, more that they follow the law and framework they have spent a very long time formulating, educating staff on and enforcing compliance of!

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