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The problem with crowdfunding (he says) is not that it doesn't work for companies, who'd love if it worked, but that users can't make independent judgments. They're overwhelmed with too many choices, and revert to the judgment of traditional VCs. Sam didn't say it should be this way, as though he were trying to make the current model sound better than it is, but that this is in reality what users currently do. That sounds like an actual insight problem.

I want crowdfunding to work, but your claim that Sam can't see straight about it isn't supported by the video.

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