To be fair, most regular citizens can call into the local PD if they have the phone number to report things and then Dispatch will assign/not assign officers based on priority and availability.
I worked at my campus PD when I was a student and we printed both the campus police number and local police number on our ID cards. It wasn't uncommon to get calls asking for escorts, report suspicious behavior, and other miscellaneous things not really suitable for 911.
Some can be quite comical (including some 911 calls). EG::
(Note some of the calls were to 911 and not directly to the PD)