Hope this doesn't ruin it for you, but I knew someone who had a problem presented on the show. She called in and reached an answering machine. Someone called her and qualified the problem. Then one of the brothers called and talked to her for a while. Then a few weeks later (there might have been some more calls, I don't know) both brothers called her and talked to her for a while. Her parts of that last call was edited into the radio show so it sounded like she had called and they just figured out the answer on the spot.
