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Oh, the automation I'm speaking of there was the automation of human behaviour through following a script/checklist. It helped everyone - the juniors felt more confident about escalating, and they learned from it too.

(I'd read The Checklist Manifesto, which I couldn't recommend enough, BTW).

In more trad automation, I got a little obsessed by automating the construction of environments, but in a human-readable way:

http://ianmiell.github.io/shutit/

and Docker (wrote this book):

https://www.amazon.com/Docker-Practice-Ian-Miell/dp/16172927...

See also:

https://medium.com/@zwischenzugs

I should really write up those experiences; the passage of time has given me more perspective on them. I don't work in ops anymore :)




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