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Oh, the automation I'm speaking of there was the automation of human behaviour through following a script/checklist. It helped everyone - the juniors felt more confident about escalating, and they learned from it too.

(I'd read The Checklist Manifesto, which I couldn't recommend enough, BTW).

In more trad automation, I got a little obsessed by automating the construction of environments, but in a human-readable way:


and Docker (wrote this book):


See also:


I should really write up those experiences; the passage of time has given me more perspective on them. I don't work in ops anymore :)

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