The ENTIRE experience was dreadful for me.
The day I went into the Microsoft store to purchase it (Black Friday), their credit card system was down, so I had to wait around for nearly 2 hours until they finally figured things out. That wouldn't typically upset me, but my brother-in-law went through something similar just 2 weeks prior. Aside from that, the reps in the store were constantly trying to up-sell me on different items and get me to purchase other things throughout the store. This is something that is extremely irritating to me and something that I appreciated the reps at the Apple Store not doing.
As far as the actual product goes - I found the trackpad to be lacking. It just FELT a bit buggy and non-responsive at times. I have yet to find a trackpad as solid as the ones that Apple ship. This became more apparent of time after using the product. Aside from the trackpad I don't have too many complaints, except for things that are of personal preference (I can't say I like the design / functionality of the snake hinge). I also realized, as mainly a pro user, that I don't have much use / need for the touch screen or tablet portion of the device.
Needless to say, I ended up returning the device and buying the new touch-bar 15" MBP a few days ago. Aside from how annoying it is to locate / use the touch-based Esc key, it's a really solid device.
Well, my wife has a brand-new Lenovo ThinkPad running Windows 10, which is probably one of the better-quality non-Apple laptops. My five-year-old son recently tried my old MacBook for the first time after using nothing but Mommy's before to watch Minecraft videos, and the first thing he said to me was, "Wow, Daddy! The trackpad on your old laptop is so much better than the one on Mommy's laptop."
This was not prompted by any audible parental Apple fanboyism. Somewhere, Steve Jobs is smiling...
It's not their field of specialization, and they don't want to manufacture the finished components themselves. Apple obviously has taken the time and care to get it right. A lot of others...it seems like they went with the reference design as being good enough.
PC makers are basically copying Apple's implementation of trackpads without consideration to the execution. They spend a lot of time copying the superficial features of the Apple track pads, but no time on the actual functionality of the trackpads.
Acceleration is pretty much a necessity for trackpads to be usable with high-res/multi monitor setups for me, but I cannot stand to use mice with acceleration enabled (probably a relic from my hardcore PC FPS gaming days... I get horribly distracted when my mouse movements don't map 1:1 to movements of my cursor). Not being able to keep separate settings for these different classes of input devices means I simply can't get any decent amount of work done on my laptop without connecting a mouse or going into my settings and enabling acceleration (and of course, disabling it afterwards when I need to use a mouse again, which is a huge PITA).
Having touch alleviates the problem somewhat, but there are still plenty of instances where having the precision of a touchpad is necessary.
Mostly they seem not to bother fitting the newer type.
Most other companies would just integrate Synaptic's reference design and call it a day.
But I have found with some units, after you move the device the trackpad does have issues. In a few cases (perhaps once every 2 weeks) I have to disconnect and reconnect the base to fix them.
> The day I went into the Microsoft store to purchase it (Black Friday), their credit card system was down, so I had to wait around for nearly 2 hours until they finally figured things out.
Every store's shopping experience on black friday ranges from barely tolerable to unbearable. You know where I had to drop by on black friday to do a chore for my hospital-bound sister? The Apple Store. It was an unpleasant experience.
> I also realized, as mainly a pro user, that I don't have much use / need for the touch screen or tablet portion of the device.
What does this mean? Do pro users not look at or create webpages, mobile apps? Touch works everywhere but IDEs.
I find myself accidentally touching my corporate macbook's screen all the time to click a distant link because it's so much faster than the trackpad travel, and I'm better at home-rowing my hands from a high position rather than a wrist swivel.
Needless to say, I am sick of being "forced" to use OSX. It's slower for my purposes, it's less developer friendly, and the battery life on most of these devices is just atrocious the instant you start doing I/O intensive things like compilation.
My Surface book w/ battery saver mode on still goes 6+ hours doing clojure and kotlin compilations periodically with battery saver on, with only maybe a 10-15% speed loss (which amounts to less than 10 seconds per compile in my worst case). That's substantially better than any mac product I have.
This is true and I would be completely sympathetic to this if the same thing hadn't happened to my brother-in-law (also purchasing a Surface Book) a couple of weeks prior. Note: this isn't a dig on Microsoft or even the product - I was more trying to make the point that I went into the store super excited about a product, and the experience alone completely turned me off to it in the long run. Granted, I probably didn't give the product enough of a chance in the end.
I'm glad to hear you're enjoying yours.
But I absolutely hate going into Apple or iStudio stores.
They try to upsell and add all sorts of crap. When I bought my 12" Macbook I ended up leaving the store and buying it online.
I just went in to the store today to buy a case for my new iPhone 7 and I wanted a flip case just so i didn't need a screen protector and the guy kept insisting on getting a screen protector. Despite me saying no a dozen times. I ended up taking my stuff and handing it to another staff member at the counter.
I can't deny tho that both Apple and iStudio are great in regards to support. Something doesn't work, take it in, they sort it out ASAP.
Also: There's a real Apple store coming here?
> Also: There's a real Apple store coming here?
Yes, opposite Paragon.
>The ENTIRE experience was dreadful for me.
Entire list of complaints: found the trackpad to be lacking. It just FELT a bit buggy.
I picked up a Surface 4 Pro on Black Friday as well, and my experience was fine. Then again, I live in the middle of nowhere.
I would've thought so too except:
> Needless to say, I ended up returning the device and buying the new touch-bar 15" MBP a few days ago
I can't imagine anybody returning a device a few weeks later due to their experience buying it but :S
I am surprised that for all of the online ordering we do in today's society, so many people use bricks-and-mortar stores for their high-tech purchases. I had my Surface Book shipped to my doorstep like most anything else I purchase in my life. I find it unpleasant to go into Apple stores or Microsoft stores. I've had negative experiences with both and prefer to just get things shipped to my home now.
In my experience, the Surface Book trackpad is as good as any Mac trackpad. I'd say both trackpads are about 80%, if a good mouse is 100%.
Many tech products, like laptops, are quite personal. You're going to be staring at this thing for several hours a day, almost every day. It makes sense that most people would want to see it in person and try it out. And, at least regarding the Apple Store (and presumably the Microsoft store; I haven't checked), it's not cheaper to buy online than it is in the store.
"In my experience, the Surface Book trackpad is as good as any Mac trackpad. I'd say both trackpads are about 80%, if a good mouse is 100%."
I cannot agree, but I have a feeling that this is one of those things like Pepsi vs Coke: There's no objective measurement, so no one can say they're right or wrong.
Edit: The only problem I have with my SB trackpad is that I normally use two finger swipe to scroll down with my hand slightly at an angle to the touchpad (since I'm right handed). I've never had a problem with any MacBook, but on the SB it frequently registers that as a pinch and attempts to zoom.
There's nothing like low pay and long hours to ruin a product because employees are treated like cattle.
If that's what's going on.
Overall though I'm a huge fan of my Surface Book, I wouldn't say it's 'better' than my previous MBP but it's definitely better at different things. For example the MBP was a bit nicer to type on and the trackpad felt nicer, but it's screen wasn't as good. I've also found the pen to be a HUGE benefit for me, anything from meetings to note taking has gotten a lot easier.
Plus I'm pretty happy with Windows 10 overall, nice and easy to use and I have to say I like the aesthetics of it a little more than the current OSX.