An executive support representative reached out after I e-mailed Jeff and was able to figure out what was going on since all of the previous reps had no idea and kept passing the buck. I was in fear that I was going to lose my buyer's account, and hadn't sold more than $100 on my seller's account.
A tip for anyone else going through this: no one reachable through regular CS channels knows anything about this issue and everyone will tell you conflicting things. The only way to resolve it is to reach out through executive support. I tried escalating multiple times and people would tell me to not worry about it, then I would get e-mails asking for the info again or saying that my account was closed (it was not).