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That looks like a bribe to me. They initiated the problem and want cash to make it go away.

"we're going to close your business down immediately"

"what? Who can I talk to to explain the situation?"

"everyone is busy, but you can pay us $200 and we might be able to fix your problem"

You've set up quite a straw man here to take down. Amazon isn't actually offering this premium support.

Never said they were. I was commenting on how it would be a poor idea to implement such a support plan.

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