Hacker News new | past | comments | ask | show | jobs | submit login

The point is that in the past it's been the business's reputation that kept things working for the consumer. But these companies are so big and ubiquitous that they're impossible to stop.

Zappos is the anti-Amazon, with exceptional customer service. Oh crap....




Guidelines | FAQ | Support | API | Security | Lists | Bookmarklet | Legal | Apply to YC | Contact

Search: