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I am afraid this is more common than it looks like: software glitches (or faulty logic) locks out people who are small fry for amazons and paypals and thus get no customer support -- it is almost certainly not profitable for amazon to spend time to resolve this except to fix bad PR. If an affected person cannot generate enough media attention they are SOL.

Maybe the problem is big enough so a new mechanism makes sense -- something like a well curated (and thus respected) resource that can select and publish "top 10/100" of the most egregious glitches which could shame companies into better behavior.

That, and having a "Plan B" in place -- local backups of cloud content, pre-selected secondary payment option, etc.

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