Perhaps that option would create a new set of complaint about people being extorted out of support fees for problems that weren't their fault.
Generally the way to get a human who knows what's up is to email email@example.com.
According to an AMA with a former employee https://www.reddit.com/r/FulfillmentByAmazon/comments/3naqe8...
>I did hear that a few years ago there was Seller Performance phone support and it was simply abusive and harassing for the people on the phones and wasn't really productive.
A few hundred dollars to pay for what effectively is a bribe?
"we're going to close your business down immediately"
"what? Who can I talk to to explain the situation?"
"everyone is busy, but you can pay us $200 and we might be able to fix your problem"
"Nice business you have there — would be a shame if it were to be suspended… but fret not, a few hundred $ and we will resolve everything…"
Zappos is the anti-Amazon, with exceptional customer service. Oh crap....
Customer support should not be considered "noise".