Only briefly, helping with inventory. But my SO did, and well... I eat food, and so does my family. And so I learned that with grocery, the one consideration that literally trumps all others is... price. Other significant factors are geography - people tend to shop closest to home or their commute path, and assortment - the more you can buy in one place, the better. There's very little a grocery store can do to chase away customers living in the area except having prices higher than the shop next door.
Now my experience is of course limited to shops in urban Europe, servicing low- and middle-income populations. Maybe high-income people can afford to vote with their wallets, but with all the people I know, the ability to save $100+ / month by just going to the cheaper store of the few nearby is enough to make them not mind grumpy cashiers.
> they will loudly tell everyone they know what a bunch of assholes you are!
I have never in my entire life seen this behaviour impact a single company. Even though I'm first to badmouth asshole businesses and praise the nice ones. Even in tech, I'm yet to see a single company seriously impacted by people's reaction to bad behaviour. I mean, how is Uber still around? Or how is Lenovo still selling laptops?
Now my experience is of course limited to shops in urban Europe, servicing low- and middle-income populations. Maybe high-income people can afford to vote with their wallets, but with all the people I know, the ability to save $100+ / month by just going to the cheaper store of the few nearby is enough to make them not mind grumpy cashiers.
> they will loudly tell everyone they know what a bunch of assholes you are!
I have never in my entire life seen this behaviour impact a single company. Even though I'm first to badmouth asshole businesses and praise the nice ones. Even in tech, I'm yet to see a single company seriously impacted by people's reaction to bad behaviour. I mean, how is Uber still around? Or how is Lenovo still selling laptops?