Oh, that's so true. I've spend far to many hours trying to help debug LaTeX code from friends and coworkers.
I'd give Office users that MS Office is easier to use if you want to write one page of plain text without anything else but above that Office is just a huge pain in the a... But the biggest problem I have with Office isn't whether it's hard to use or not but that the text it produces is simply ugly. Especially so if you have to work between different versions of MS Office and maybe even an OO user within the loop. (That would than probably be me...) The text layout MS Office produces is simply hideous.