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Stripe stops supporting Alipay on some accounts (email)
11 points by novaleaf on Nov 16, 2016 | hide | past | favorite | 6 comments
Hello,

This is David from Stripe. I'm reaching out with an urgent notice regarding Alipay processing on your Stripe account.

Effective Friday, November 18 at 23:59 PT (07:59 UTC) we will be ending your account's usage of Alipay as a payment method on Stripe because our partner, Alipay, has suddenly changed its acceptable business categories on their network.

What action do I need to take?

Before Friday, November 18 at 23:59 pm PT, we recommend disabling Alipay in Checkout by setting "data-alipay" in your Checkout code to "false".

If you do not take this action, effective Friday, November 18 at 23:59 pm PT, your customers will begin to see the following error message if they choose Alipay as a payment option in Checkout:

"Alipay is currently unavailable. Please select another payment method"

If you have any questions on how to disable Alipay in Checkout, or how to communicate this change with your customers, please let us know and we'd be glad to walk you through the process and answer any questions.

To be clear, this change will have no effect on your ability to charge customers through other payment methods on Stripe, such as credit cards.

Lastly, on behalf of Stripe, we are extremely sorry for this sudden change. This is the last thing we want to have to tell our users that have been impacted by Alipay's change in acceptable merchant categories. We recognize that Alipay has been a key component of your processing, and we're happy to help you incorporate other payment methods on your account in light of this change.

If there is anything I can clarify further here, or any questions I can answer, please don't hesitate to let me know.

Sincerely,




The email doesn't say that Stripe has stopped supporting Alipay. It says that Alipay doesn't support your merchant category anymore.


True, will update the title! (I don't know what my merchant category is btw, it's not listed anywhere on my stripe account)


What sort of products/services are you selling?


I'm the OP, I run a SaaS that uses Alipay via Stripe.

I only have a few customers on Alipay (aprox $200 MRR) so not a big impact I suppose. But very short notice and a bummer.


You could try to get them to go to an annual plan and pay you through Alipay directly (10 x Monthly is pretty standard) and manually update them annually as paid/cancelled in your database.

Good luck with the transition.


I got the same email. Without Stripe + Alipay, it's tricky receive payment from Chinese users and deposit into US banks :(




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