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I'm surprised people think it's acceptable to be 2 days in the dark just because it's cheaper. Even really low end companies like nocix (former datashack), 1&1, etc. will reply to your tickets in a few minutes.

It's good to know that this stuff happens with OVH. I'll make sure to stay far from them.

It's up to you to chose the product that fits your needs. Slow support is part of the deal. And do your own backups because they may switch the disks any time if they detect that something is wrong with it.

This thing happens with Kimsufi servers, a side brand of OVH for cheap dedicated servers. The real OVH servers are more expensive, but you get all the bells and whisles that come with a professional server hosting offer.

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