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Are there any excellent books on this topic?

I'll throw out Marshall Rosenberg's "Nonviolent Communication." Call it one framework for listening centered around resolving conflict between individuals and groups.

It provides examples of the kind of active listening and questioning mentioned in the article.

https://en.wikipedia.org/wiki/Nonviolent_Communication#Four_... https://www.amazon.com/Nonviolent-Communication-Language-Mar...

That's a good starting point, thank you!

That's a great book.

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