They asked if I had a backup I said no. Then I was told it would take 7 days!! So I made my own backup (2h)
I went back in and asked them to upgrade. They plugged in some USB stick and ran some program. A command console window appeared and the process halted. The tech was confused. A manager looked at it. Then I was told it would take 5 days!! I asked for my free laptop. Oh, sorry you don't qualify cause you Win8 system has some unknown issue. WTF!?
WHERE IS MY FREE LAPTOP MICROSOFT! CHEATS AND LIARS!
I was at first trying to upgrade myself and ran into a Blue-Screen, at which point it automatically rolled back to Windows 7, largely successfully. Then I saw this add for a free laptop and was confident that those people there would fail to upgrade for sure, and I would pocket this laptop!
Based on your experience, I am glad that I did not get time to go there, and then figured it myself over the weekend. (It turned out to be two incompatible drivers, even though the compatibility assistant had not find stoppers for the upgrade.)
Also: only reason for upgrade? My customers have Win10. I wanted it for testing only.
And the upgrade blocker from in the store? Cause syslinux was my bootloader and Win update fails if Win is not the active partition.
Did my own upgrade a day after, took about 3h
Windows said an upgrade to Windows 10 was fine on my Dell Vostro, it was correct, until it installed a graphics driver that caused the screen to go blank. Turned out a BIOS update fixed it, but that's no good for a normal person. The next day they announced you couldn't turn off ads in Windows 10 Pro.