But hot-desking was still a complete failure, even excluding the personalisation issues. He said that people would arrive at the floor asking 'Is Bob here today?', to which could only be answered 'I don't know, he could be anywhere on the floor. I'd have no idea of where to look for him'.
Some people like open-plan, and some people hate it. But I've never met anyone who liked hot-desking.
I rather doubt the cleaning crew is taking the time to sterilize keyboard/mice. I know, I'm a bit of a germaphobe.