That's a feature I really want and it's not easy to do.
If you configure a mobile phone line without voicemail, it will not just ring and ring and ring (as I hoped it would) - instead, the caller gets a message that "the number you have dialed is not accepting calls at this time" ... or some other message (depending on the carrier) that makes it sound like you don't pay your phonebill or something.
I want my phone to ring and ring and ring until the caller gives up. I think I can do this with the twilio API, but man that's a lot of work for something (seemingly) simple.
edit: this is the discussion I found that makes me think I could accomplish this with twilio: http://stackoverflow.com/questions/22410430/twilio-respond-t...
We should probably just add a checkbox for it in the management UI though now that I think about it.
Now, each individual case where an employee unexpectedly helps out is great, but this is NOT 'how you run a company'. You should focus on getting your general customer service and support lines to be good.
I've never dealt with this company before, or even heard of them until today, so their normal lines of support might be great. This isn't meant to be a specific criticism of Charge.
However, it does seem odd to me that a phone company appears to give no contact phone numbers on their web site. That's not a good sign!
For now, whenever a customer has a problem that can't be solved via email, one of the founders will call.
Obviously that doesn't scale, so we need to figure out phone support, but we're aiming for what I call "Zappos-level" quality and that's easier said than done.
I just expect this from any tech company today. It's not like you're going to get assistance from anyone at Google, for instance. I tried forever when someone was abusing our open source trademark and then doxxed me on blogspot. But all the "official" channels were completely ignored. I think my unlisted home phone number and old office address is still posted there with a call for people to harass me for DMCAing pirated commercial software they had hosted on random locker sites that used my GPLed code in violation of the license to package it.
This is your expected outcome when you are wealthy.
Yes, but what happens when you disable voicemail ?
ATT wireless can disable vm for me, it just results in weird behavior that confuses people...
If I disable voicemail on Charge, and am out of coverage area (or have phone turned off) what does the caller experience ?
We could actually set up some fancy forwarding to make this message configurable, similar to how Google Voice's voicemail works.
> We’re working hard to add support for GSM devices. Enter your email and you’ll be the first to know when we're ready!
So it looks like they're trying to support GSM, which probably involves deals with large GSM carriers, I would guess, since Sprint only uses CDMA.
Some reasons for 10 rings:
* must wipe butt
* must get kids out of swimming pool
* must shut down the tractor (there exist loud outside ringers)
* must finish... because not Paris Hilton
* must put baby into a safe spot (crib, strapped into chair, playpen, etc.)
* must remove engine oil from hands
That was a world I liked better. Answering machines ruined it. At first they were set to at least 4 rings. This caused people to start hanging up earlier, and assuming that others would do likewise. If you assume this, you won't run for the phone, thereby discouraging people from waiting. It's a feedback loop. Later, answering machines were set to just 2 rings. I guess cell phones were the final nail in the coffin for the old 10-ring standard. Since many people would carry their phone, callers got used to immediate pick-up. Not every phone is a cell phone! Even if that were so, many of the old reasons still apply!
Lesson learned for modern world might be to send messages asynchronously by default with a note to call them soon or at some time range if it's extra important. I mean, it's what we do with email and messaging for sure. Let's just not forget that maybe the person on the other end doesn't want to answer or even look at the phone.
I would also like the ability to play a message, but then have no ability to leave a message.
The lame way to do this is to let your vm inbox fill up, and then everyone gets the "the person you called is too stupid to figure out voicemail" message.
What I would like is an option to play a message ("hi you've reached so and so and here is my email address and have a nice day!") and then ... no beep ... no message ... nothing. Maybe just pause a bit and then a fast-busy.
How can I do things like this ? I've been meaning for years to self-provide my own dial tone in the same way I self-provide my own email, but I just don't have the time to get it all set up.
Related anecdote, I have a friend who lives in NYC who told me he recorded his voicemail to start with the beep (or beeps?) that sound like a network confirmation of a call hang up, and then his "Please leave me a message" message a couple of seconds later, so that automated dialers would be fooled into thinking the call was dead, and hang up rather than leave a message. I'm not familiar with American phone systems and am not sure if this is a story from the past (he's certainly been hacking systems for longer than I've been alive) or if it's still useful to this day (I'll pay attention if I ever call and get his voicemail, but we don't speak often).
Hi, this is Evan.
I will never ever ever ever listen to the voice mail you’re about to leave, because voice mail is a pain in the butt.
So if you actually want to reach me, you can either send me an SMS, send me e-mail, or try my home number.
Feel free to leave a voice message if you want, but remember, I will never ever listen to it. Have a nice day!
I don't actually give them the email or home number details on the assumption that if they don't have those already, they are probably someone who's call I'm that stressed about receiving.
Generally I got positive feedback once people did get in contact with me.
I did have a similar one on message bank on the home number, which also mentioned that I keep turning message bank off, and the phone company kept turning it back on again.
@post_break: Don't know that I would characterise it as passive aggressive. It isn't meant to be, certainly not to the caller. As I said, most people who heard it found it amusing more than annoying. One even asked if they could steal the idea.
I previously had a phone on Vodafone in the UK, and infuriatingly their voicemail system would not allow you to delete a message until you had listened to it for either 3 or 5 seconds, I can't remember.
Most of my messages were either spam calls I knew would have left a voicemail from when I rejected them, or my dad who has finally learned that I'm just as likely to call him back from seeing him in my missed calls list and therefore he no longer needs to leave a "Hey, it's me calling, feel free to call back or not" every single time. (It took several years of begging him to not leave a message unless he either a.) had a piece of information he wanted to give me in that message or b.) there was a time sensitivity beyond normal conversation.)
So for each message you wanted to delete, you had to listen to the robotic voice say "Caller, oh, eight, hundred, [pause], seven, etc etc etc, called, today, at, twelve, fifty, seven, PM, [pause]" then the message would start, you wait what you think is the right amount of time before pressing 3 to delete, and if you get it a fraction of a second too early, not only does it not delete it, but it tells you (in those slow, monotic, robot, words) "I'm sorry, but you cannot delete this message until you have listened to at least three seconds." AND THEN IT WOULD START AGAIN FROM THE INTRODUCTION TO WHAT FUCKING NUMBER HAD CALLED AT WHAT TIME.
Man, that's like therapy, writing that out. My mobile number was quite publicly available, included in press releases that were googleble, etc. so I got a fair few spammy voicemails. Thankfully, eventually either I discovered or their system added, the ability (bug) that if you press 3 (the delete button) almost immediately after the end of the robotic words "message deleted", you could time it so the system knew you had already deleted the last message, but hadn't reset the clock for how long you had to listen to the next message for, so once you knew the rhythm you could delete them in about 5 seconds each without being stuck listening.
I used it for a while and the only con---and it is a major con for me---is that, like most innovative or unique MVNOs, it's riding on Sprint. And Sprint is really terrible, at least where I live, which made the service great, except that getting data to work often involved walking around in large circles til I was able to catch an LTE signal.
It rings for some time and then you get some "the user is not available at the moment".
Sometimes I really wonder how the US tech is stuck in the past (while generally is not, of course).
Try dialling ##004# - it's the GSM standard code to disable all conditional call forwarding rules. More codes at https://support.t-mobile.com/docs/DOC-4041
I almost never call/sms anyone from my phone, so it costs almost $0/year to run
Maybe they'll pull a Google-Fi and make themselves available on more networks.
In my case, I signed up with RingPlus, which charged me once when I activated my phone and has not charged me since. I consider myself to get cellular service for free, which is a fantastic price. Support leaves much to be desired, but that is to be expected at that price point.
It requires a very specific part of LTE-A implemented, connecting to multiple networks simultaneously (not merely multiple towers actively simultaneously, which I'm pretty sure LTE added, not LTE-A).
Only Nexus phones after the 5 support it, which leaves me out because I have a 5. 5x, 6, 6p all support it.
Also, obviously, the radio needs to support all the bands that all the carriers you want to access support, and support them under the base protocols you want to use. Case in point, Sprint is CDMA, T-Mobile are GSM.
Modern LTE chips are supposed to support a wide range of channels (ie, all present and future channels used by the major four networks should work today on a brand new phone; should).
Eventually, all future phones will support it else get locked out of next generation MVNOs. Google-Fi is the first, won't be the last.
A lot of their multiple device calling magic seems to be done entirely in the backend.
I'm not saying there ISN'T magic in the OS specifically for Google-Fi, but they seem to be trying to use as much standard magic as possible before using their own.
Although, it'd be nice if a Google engineer actually confirmed if my suspicions are right.
Just looking at my Charge dashboard, for the last week (which wasn't atypical), I used ~120MB.
Doesn't matter how many GBs are in your plan, if you don't use them, the price per GB is still high.
$20/mo per active phone.
1. WiFi calling, Extremely useful, Many places that I go to have terrible reception and calling and texting via WiFi has saved me many times.
2. Simple international calling / travel plans. I use this a lot and again WiFi calling + international roaming on Google Fi has saved me boat loads of money.
3. Hangouts integration exceptionally useful again because you can use hangouts to make / receive calls & texts even if your phone dies or breaks.
Yes it costs $3 more and that isn't a big issue if they can improve on Google Fi.
The fact that Google has worked on Hangouts for so long makes #1 and #3 possible. Unless you're talking about native carrier WiFi calling in #1, in which case see my previous point.
We have the engineering background to build all those things, but we're limited by our carrier partners (currently just Sprint) for some. They haven't enabled WiFi calling on any wholesale accounts for instance, and have said that won't happen until 2017 at the earliest.
At this point our best feature is that you get the simple pricing of Google's Fi, on an iPhone or any other Sprint-compatible device.
Is there any SIM as a service in a Linux host or behind some REST interface? (for the creation of bots) Could I have multiple telephone numbers/identities in a single SIM?
If not, does anyone now where to find those kind of services?
disclaimer: Not affiliated.
For something like emergency OOB access via HSPA+/LTE modem into critical infrastructure it's hard to beat $3-4 per month per active SIM card, when the actual amount of data moved in a month might be less than 50MB.
I heard about this about a decade back. Is this still happening anywhere in the world?
One thing I've always wished for was for my phone to have a routable IP address and not be behind NAT. A&A offers this in the UK: http://aaisp.net/telecoms-mobile-data.html
Maybe I just need to do more research.
Single-day pass: $15 for 100MB
7 day-pass: $25 for 200MB
14-day pass: $50 for 500MB
A better, but not very cheap solution is to just rent a wifi hotspot for around $8 - $10 / day if you're on a short trip. Get 1 gig / day as well.
I'm just going to get a japanese plan once I live here.
Someone fill me in if I'm missing something.
I turned on a google voice number like 7 years ago, and used it essentially as a spamcatch. I still want google voice for something things (and would happily pay a few bucks a month for it if I needed to).
But I want google voice nowhere near my actual cell phone. I could decline to attach my cellphone to my GV number, but that means getting rid of my GV number, which still isn't something I want to do.
You can't perfectly predict how much you'll use beforehand. And some people prefer to know they'll always pay for what they use, rather than signing up to be part of a system where they're occasionally subsidizing heavier data users.
For example, if I want to use only 100MB/mo could I pay $3/mo for 10 months with a single 1GB data purchase at the beginning to cover all 10 months?
About midway down the page it says: "Your data never expires, so stock up!"
This being the Internet, someone registered it and pointed it at Rick Astley.
The only catches are a weirdly structured sign up fee (minimum top up for most plans, and now they have member+ only plans, which costs $120 for lifetime, but was different in the past), and their radio program, which replaces the outgoing ring tone with ads/music/news/etc (you can configure it a bit).
I've been using it for months and there's no other catches, which is great.
The future of phone service is free.
> The future of phone service is free.
For Ringplus, yes. For other providers, perhaps inexpensive enough to be considered "free".
You are able to use that balance for any overages.
They did start charging upgrade fees for a few promotions but that is often 0 too.
Domain Name: YOUR-CARRIER-IS-HIJACKING-DNS.COM
Registrar: GOOGLE INC.
Sponsoring Registrar IANA ID: 895
Whois Server: whois.rrpproxy.net
Referral URL: http://domains.google.com
Name Server: NS-CLOUD-C1.GOOGLEDOMAINS.COM
Name Server: NS-CLOUD-C2.GOOGLEDOMAINS.COM
Name Server: NS-CLOUD-C3.GOOGLEDOMAINS.COM
Name Server: NS-CLOUD-C4.GOOGLEDOMAINS.COM
Status: ok https://icann.org/epp#ok
Updated Date: 22-may-2016
Creation Date: 22-may-2016
Expiration Date: 22-may-2017
From the "unlimited" notes for voice and text
I can't wait for people doing this to get sued for false advertising.
Looking at this Venn diagram , it appears the company tagline is saying something negative about their customers. Perhaps better to change that into "for geeks".
My friends and I often refer to each other as nerds and I hear it's quite hip with the youths these days.
pushes up glasses
Why does this one say boost mobile?
For lower volumes and DIY projects there are many re-sellers such as Aeris, Particle, Wireless Logic and more
Might be interesting for you. $2.99/month for 1MB, $0.99 for each additional MB. There is no information about billing unit though.
> The average Charge customer spends less than $50 per month with us.
People pay, so data is expensive. Unlimited voice+text is ~$30 anymore.
Anybody know of a way to get a lot of devices with no per-month charge, just per-byte? I have a project in my notebooks that would use cell data as a backup, and $3/month is still prohibitive.
<!-- Viewer Discretion is Advised -->
A more direct competitor in the "low monthly fee for light usage" MVNO space is RingPlus, which seems to be cheaper than Charge.
There seems to be a different MVNO optimized for virtually every usage pattern.
I also think it's totally fine for people to post their own stuff without any sort of disclaimer.
Obviously they shouldn't post it repeatedly and obnoxiously and so on, but those are the problems, not being involved with the thing being posted.
I suppose I could have left the first comment after posting as an explanation.
Right now we're not well-known enough for anyone else to post our stuff, so it falls to me.
Also, why would a voice/messaging company write most of their software in Go, instead of Erlang (or Elixir)? That would make more sense to me.
Also, those are not even features! Congratulations on your basic SSL best practices.
... calls out the company for using Go instead of Erlang
Just sayin'. :)
nerd: a foolish or contemptible person who lacks social skills or is boringly studious.
geek: an unfashionable or socially inept person.
Colloquial usage of these terms has shifted massively, to the point where the most common definitions I hear from people are:
nerd: someone with an obsessive interest in certain intellectual areas, especially academic/technological things (math/computers/the sciences/etc.)
geek: someone with an obsessive interest in certain subsets of popular culture, especially ones relating to fiction (games/comics/novels/etc.)
And I will accept your sarcastic congratulations on "basic" SSL best practices with pride. I think you'll find that HPKP implementations are currently still very rare, and I do not consider it "basic".
And sorry for the sarcasm, it does look like you're doing everything right.
When you say almost all your software is written in Go, is that including the telecom stack? I just didn't think Go was ready to compete with the Erlang VM in that arena.
Maybe "geek" is what you're looking for, but nerd is fine too.
Cool product, by the way.
Haha you can also kind of see a difference if you compare Google Images results for "geeky guy" vs. "nerdy guy". At least in my results, "nerdy" fares quite a lot worse.
Bottom line, I don't appreciate it when "business guys" call us the "nerds" they get to build their startups. And I also don't like it when family members refer to me as a nerd or a geek because I "work in IT". Because it's always followed by a laugh.