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You don't need to be my neighbor to get help from Microsoft on issues like this.

If you're a startup and you're having technical issues with Microsoft software, please reach out to me. I'm here to help :D

I agree, and it's not just Joel; there's tons of Microsofties that I know (me included) that are pretty active on news.yc, even if only lurking without real accounts/profiles, but on read-only mode.

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