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At my current employer, I had no idea that current employees/senior staff would be pulling in former collegues from a direct competitor. It's hard to see what mindset they are dragging in with them, such as failed processes, that are clunky, but familiar to them or the same singleminded views they are used to. I have to fight that battle being more of an outsider in a senior position and knowing that some of them are filling in more senior roles for the first time in a new company where only their former collegues know their past habits/skeletons.

The aggravation can make you want to lose your cool, but like you said, not backing down is key. Nothing is worse than someone telling you that you are not doing your job and then never challenging them with an intelligent response. You then have to spread your gospel like you own it. Otherwise, you become guilty due to your perceived indifference.

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