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I'm not sure why there was a disconnect with our sales team, but I'm happy to help. Could you e-mail me with more details? josh [at] mailgun [dot] com

The model clause process is not trivial and often requires work between the legal teams from Mailgun and the respective EU company. We've gone through the process and can definitely help any of our existing or prospective customers get through it, though. Every business is a little different, so we'd need to talk through the specifics.

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