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Many (most?) banks, insurance companies have done away with physical paper and are using document management solutions of one kind or another. From a UK perspective a good starting point is BS 10008[1]. However, there is no guaranteed way that every company interprets the multitude of legal and compliance obligations. I work in this space.

[1] http://www.bsigroup.com/en-GB/bs-10008-electronic-informatio...

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