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there is bugzilla. it's scalable, configurable, etc. the search is a little clumsy, but a little work on it would make it just like jira's or any other modern query based instead of form based search.

but you're not a startup cto if you use those dinosaur tools. just like you won't use awk or make. because 1. it's not sexy 2. you're too lazy to learn your job properly. 3. nobody gets ridiculed for selecting the sexy tool instead of the right one, but the opposite is almost sure.

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