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I'd argue that they consciously make it work for them internally, despite lots of pain points solved by other tools better suited for the job.

For example, Zuck says he runs the company via Messenger - but a chat tool without selective muting/@mentions (or equivalent) is bound to be messy at the scale at which he's working. Similarly, Facebook's group chat isn't the best archival tool, nor does it support features like merging posts or transferring them from one group to another.




You're assuming that Facebook internal is the same, feature by feature, as commercial Facebook. I promise you it isn't.


If they turned that version into a service that could run on-premises, inside a company's network, then I think they could have a real chance at becoming the communication and coordination medium for most companies.


> For example, Zuck says he runs the company via Messenger - but a chat tool without selective muting/@mentions (or equivalent) is bound to be messy at the scale at which he's working.

He does; he’s a bit of an outlier in how he can handle intense communications, but Messenger at his scale is not less manageable than e-mail — it mainly encourages extreme brevity.

The information filtering is done using groups and notification that allow everyone to target their attention; his is focused on high-level groups that distill details from other working groups.




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