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True, but I feel that using emoticons in business is seen unprofessional, which is a shame because they can be very useful.



I find that a lot of what is seen as "professional" or "unprofessional" is dumb. I'd much rather do business with a human being who doesn't mind being a little silly sometimes than not.

I do think it's unprofessional to say things that could offend people, because its inconsiderate. But emoticons? Loosen up, I say.




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