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Dark patterns in action (medium.com)
17 points by lucabenazzi on Dec 17, 2015 | hide | past | web | favorite | 2 comments



I sadly got bit today. I bought a Freedompop hotspot. After entering my billing information, and after the processing screen, a screen showed an offer for a $30 phone.

I intended to click Skip, but my mind clicked Accept this offer, because it was the primary button. Its a $30 loss, but inevitably, I will save hundreds with the hotspot.

After the accept this offer, there was no confirmation, just finished the processing screen with no way to cancel the order.


I'd call them to cancel. If they refuse, or don't provide a way to contact them, I'd probably try a chargeback.




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