Also, I object to breaking the interface down into "screens". It encourages creating modal apps. Thinking about working in Photoshop, for example, while there are modes that depend on the tool you're using, you aren't in a different screen for every thing you're doing. (In fact, Lightroom does sort of have that problem, and it's why I don't use Lightroom.)
>"Instead, telling your customer the exact button to press and why they should press it is a much more helpful prospect." //
I think I also disagree on the false-feedback he suggests is good. If you give immediate UI change on a like showing that it has been registered and then you can't register it you find that user experience can break trust - next time I go to that page/post/comment I see my "like" is missing yet the UI showed it had been registered. Surely this is a place for an intermediate state?
Similarly with the skeleton screens, it can lead to a situation like the one he has with his videos being missing. The page changes but it's not got content, but there's no loading indicator as there is elsewhere on the site/in the app - so is it loading, did it break? We're left guessing about what is happening.
Petty complaints follow:
>"Awkward UI is a missing a loading indicator." //
Oops. There are always errata!
Surprised to see the segment on loading indicators avoid using the word "feedback".
>"Even if you're creating weather apps (cue Dribbble joke), one state won't cut it." //
Will the targeted readership understand this reference, I don't. I even went to Dribbble.com for illumination but none came.
I see a lot of missing [obj] which appear to be mostly/all "￼" being used as a section marker. It appears not to exist in the chosen font on my system though? [latest FF on WinXP]
Anyone have any articles or resources about this? Is there ever a place for optimistic interfaces in financial or otherwise-serious apps?
I have a similar situation in Win8.1. I have an external hard drive that sometimes go to sleep. When I wake it up by trying to view its contents in Explorer, Windows shows a friendly "No files in this folder" message while the disk spins up.
It should know that it doesn't know that.
I remember sometimes XP would do a full, multi-minute lockup (including keyboard) when the C drive was trying to recover a bad block.
Related article on how working with React (UI from data) can help you consider all your states:
Pure UI http://rauchg.com/2015/pure-ui/
Anyone have ideas for additional learning/connecting with others in this area? I am about to start reading "The Design of Everyday Things".
If you build websites, also check out Steve Krug's "Don't Make Me Think": http://www.sensible.com/dmmt.html